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Terms Of Service
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Terms of Service

Funlord Mobile Application
Last Updated: 1 January 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Funlord mobile application and related services (“App” or “Services”).

The App is operated by:

Creativetech Entertainment Limited
Company Number: 16273806
Registered in England and Wales
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

By creating an account or using the App, you agree to be legally bound by these Terms and our Privacy Policy.

If you do not agree, you must not use the App.

2. Eligibility

The App is intended for users aged 18 years or older.

By registering, you confirm that:

  • You are at least 18 years old

  • The information you provide is accurate and complete

Reservation participant information for minors may be entered solely by an adult account holder for booking purposes.

We reserve the right to suspend or terminate accounts if eligibility requirements are not met.

3. Account Registration and Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activity that occurs under your account

  • Ensuring your account details remain accurate

You must immediately notify us of any unauthorized access or security breach.

4. Services Provided

The App enables users to:

  • Create and manage reservations

  • Add reservation participants

  • Purchase digital wallet credit (“Funpara” or “FP”)

  • Redeem FP for eligible in-store services and activities

  • View transaction history

All services are subject to availability and operational capacity.

5. Digital Wallet (Funpara – FP)

5.1 Nature of FP

FP is a digital wallet credit used exclusively within Funlord venues and services.

FP:

  • Has no cash value

  • Is non-transferable

  • Cannot be redeemed for cash

  • Is non-refundable unless required by law

5.2 Non-Refundable Policy

All wallet top-ups and FP purchases are final.

FP balances:

  • Are not refundable

  • Are not transferable

  • May be forfeited upon account deletion

We reserve the right to suspend or remove FP in cases of fraud, abuse, or violation of these Terms.

6. Payments

Payments are securely processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor.

We do not store full card numbers or CVV codes.

By making a purchase, you confirm that:

  • You are authorized to use the payment method

  • The payment details provided are accurate

7. Reservations and Venue Rules

Reservations are subject to:

  • Venue capacity

  • Safety policies

  • Age and participation requirements

  • On-site operational rules

Funlord reserves the right to:

  • Refuse entry for safety reasons

  • Modify or cancel bookings where necessary

  • Enforce venue rules and policies

Additional venue-specific rules may apply and are published on our website.

8. Prohibited Use

You agree not to:

  • Use the App for unlawful purposes

  • Attempt to access systems without authorization

  • Interfere with App functionality

  • Engage in fraudulent transactions

  • Abuse promotions or wallet mechanisms

We may suspend or terminate accounts for violations.

9. Account Suspension and Termination

We may suspend or terminate your account:

  • For breach of these Terms

  • For fraudulent or suspicious activity

  • To comply with legal obligations

You may delete your account within the App.

Upon deletion:

  • Personal data will be handled in accordance with our Privacy Policy

  • FP balance may be forfeited

  • Financial records may be retained as required by law

10. Intellectual Property

All content, branding, software, logos, designs, and materials within the App are the property of Creativetech Entertainment Limited or its licensors.

You may not reproduce, distribute, or exploit any content without written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

  • The App is provided “as is”

  • We do not guarantee uninterrupted or error-free service

  • We are not liable for indirect, incidental, or consequential damages

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded under UK law

Our total liability shall not exceed the amount paid by you in the preceding 12 months.

12. Changes to the Services or Terms

We may:

  • Modify these Terms at any time

  • Update services or features

  • Discontinue features where necessary

Updated Terms will be published on our website.

Continued use of the App constitutes acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For legal inquiries:

Email: [email protected]
Creativetech Entertainment Limited
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom