Privacy Policy

Last Updated: 1 January 2026

1. Introduction

This Privacy Policy explains how personal data is collected, used and protected when you use the Funlord mobile application and related services.

Funlord is operated by:

Creativetech Entertainment Limited
Company Number: 16273806
Registered in England and Wales

Registered Office:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Trading Address:
Edmonton Green Shopping Centre, 41–43 South Mall, London N9 0TT, United Kingdom

Email: [email protected]

2. Data Controller

Creativetech Entertainment Limited is the data controller responsible for your personal data.

3. Information We Collect

3.1 Personal Information

• Name
• Surname
• Email address
• Phone number
• Date of birth
• Reservation participant information (if provided)

3.2 Payment Information

Payments are securely processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor.
We do not store full card numbers or CVV codes. Only payment references are stored.

3.3 Usage Data

• Device information
• App usage statistics
• Transaction history
• Location data (only if permission is granted)

4. How We Use Your Data

We use personal data to:

• Provide and maintain our services
• Process payments and reservations
• Manage in-app wallet (Funpara – FP)
• Prevent fraud and ensure platform security
• Comply with legal obligations

We do not send marketing emails or SMS.
We do not use push notifications for advertising purposes.

Virtual wallet balances (Funpara – FP) are non-refundable and are deleted when the account is deleted.

5. Legal Basis for Processing (UK GDPR)

We process personal data under:

• Consent (Article 6(1)(a))
• Performance of a contract (Article 6(1)(b))
• Legal obligations (Article 6(1)(c))
• Legitimate interests (Article 6(1)(f))

6. Data Sharing

We share data only with trusted processors:

• Stripe (payment processing)
• AWS (cloud infrastructure – London region)

We do not sell personal data.

7. International Transfers

Where necessary, data may be transferred outside the UK/EEA under appropriate safeguards including:

• Standard Contractual Clauses (SCCs)
• Data Privacy Framework (DPF) compliance

8. Data Retention

We retain personal data only as long as necessary for operational and legal purposes.
Financial records may be retained in accordance with UK tax regulations.

Personal account data is retained for the duration of the account and deleted upon account deletion, except where retention is required for legal, tax, or fraud prevention purposes.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

You may delete your account directly within the app.

You may also lodge a complaint with the UK Information Commissioner's Office (ICO).

10. Security

We implement appropriate technical and organisational measures to protect personal data.
Our infrastructure is hosted on AWS and secured using industry-standard practices.

We do not use automated decision-making or profiling that has legal or similarly significant effects.

11. Children

The Funlord app is intended for users aged 18 and over.

Users must confirm they are at least 18 years old during registration.

Reservation participant information for minors may be entered by an adult account holder solely for booking purposes.

12. Contact

For privacy-related inquiries:

Email: [email protected]